FAQs
SHIPPING TIMES AND COSTS
How long does it take for you to ship out after purchase? In-Stock Substrates are held in our US warehouse and we aim to have substrates shipped out within 24-48 hours.
Pre-Order Substrates are manufactured and delivered in 3-4 weeks.
How much is shipping? All substrates are shipped free of charge within the USA. This shipping takes approx 4-5 days to arrive once shipped.
Expedited delivery? Faster delivery options are available. Below are some indicative prices. To get the cost for your package and location, just add your address at check out and select the shipping option you want to check.
- USA FedEx 2 day delivery: typically $25 USD
- USA FedEx Overnight Delivery: typically $65USD.
- Canada FedEx International Priority: typically $25 USD.
Europe and UK Delivery? Approx cost for delivery is 50 Euros. Shipping costs will be calculated at check-out based on your address or please complete the quote form and we will email you the price. VAT and customs charges are payable by the buyer.
Rest of Worldwide Shipping? Shipping costs to the rest of the World, will be calculated at check-out. Please be aware that delivery times and tracking information vary for each country. Customs charges may apply if shipping outside of the US and are payable by the buyer.
PAYMENT METHODS
How can I place an order? The quickest way to get your item is to buy through the website – the order is automatically picked up in our system and in stock items ships out asap.
We can accept purchase orders for established universities and companies and are happy to work with your institutes payment systems if required (although please note we are a small company so would prefer pre-payment via our website for small or one-off orders).
We have flexible payment options and can give you a quotation in any of the following currencies (USD $, CAD $, GBP £, EUROS € AUD $).
You can download a copy of our W8 form here.
What payment options do you provide? Crystal Substrates accepts the following payment methods:
- Bank Transfer into USA bank account.
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
- Crystal Substrates offers a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future substrate purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed.
- Sorry we do not accept payment with check.
Do you send substrates to Europe? Yes, we have many long term customers buy from all over Europe including France, UK, Germany, Italy, Norway, Netherlands. Please buy through the website or get in touch if you need a specific substrate.
We believe we have the cheapest and best quality products in the USA. If you find another US company with a lesser price (including delivery) we would be happy to price match.
DISCOUNTS AND REFUNDS
Do you offer discounts for students or Universities? The majority of our business is direct to researchers so we have made our prices very competitive so that all of our customers can enjoy these good rates. In saying this we do provide a discount for very large bulk orders (so it pays to stock up for the year). Get in touch with your requirements.
Can I return my order? Substrates returned within 14 days of their original shipment date in same as new / unopened condition in the same packaging will be eligible for a full refund or store credit. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. A refund will be charged back to the original form of payment used for purchase.
CUSTOM SUBSTRATES
Can I order a substrate not shown on your website?
We can supply a vast range of single crystal substrates materials to support thin film growth. If you need something not in stock we will get it to you in 4 weeks.
